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99.9% of problems
with ordering can be attributed to customers having cookies disabled
in their browser or their security / privacy settings set too
high. Some customers (especially those using AOL browsers) may
receive an error code 3005.
Cookies are used by most secure sites and shopping cart systems
to keep track of order data. Busy websites like ours can have
a large number of customers ordering at any one time. In order
to keep the contents of your shopping cart unique to you, a cookie
is created which distinguishes you from the other customers who
may be on the website at the same time. If cookies are turned
off in your browser you cannot place an order.
PayPal in particular
may indicate an error such as: "Unexpected error: 3005. We
are experiencing temporary difficulties. Please try again later."
In this case turn
your cookies on, refresh the page or close the window, bring it
up again, and make your purchases. After your purchases you may
turn your cookies back off if you wish.
Here's how to enable
cookies:
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If your Internet Explorer browser version is above 5.0, you will
need to enable session cookies.
1. From the Tools menu in IE 5 or 5.5, click Internet Options.
2. The Internet Options dialog box will open.
3. Click the "Security" tab.
4. Click the Internet icon. (If you are on a local area network,
you must also repeat this
....procedure with the Local internet icon selected.)
5. Click Custom Level. The Security Settings dialog box opens.
6. From the Settings list, scroll down to Cookies.
7. Under the Allow cookies that are stored on your system option,
click Enable and then click
.... "OK".
8. Under the Allow per session cookies (not stored) option, click
Enable and then click "OK"
9. Click "OK" to close the Internet Options dialog box.
Also make sure that your PRIVACY
settings are not set too high (as this can block the shopping
cart from tracking your purchases too). Privacy settings can
be found in Internet Explorer under <Tools/Internet Options/Privacy>
and should be set to "medium"
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To accept cookies using Netscape in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or
Accept only cookies that get sent
.... back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should
receive the most recent
.... versions of our web pages.
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To accept cookies using Netscape on a Macintosh:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or
Accept only cookies that get
.... sent back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should
receive the most recent
.... versions of our web pages.
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AOL browsers
AOL browsers behave differently to all others and it is preferable
that you do not use the AOL
browser. Use Internet Explorer or Netscape Navigator to make
purchases unless you are
familiar with the way AOL handles cookies and security settings
(even different versions of
AOL have been known to behave differently). To do this, begin
your internet/dial-up connection
as normal via AOL, but when connected, minimize the AOL browser
and use Internet Explorer
instead (the big blue "e" icon).
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You should now be
able to view our website as intended and make purchases without
any problems.
Related Links:
Shopping Cart problems
Download
/ Unzip troubleshooter
Help
for AOL users
zip
files
FAQ
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