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99.9% of problems with ordering can be attributed to customers having cookies disabled in their browser or their security / privacy settings set too high. Some customers (especially those using AOL browsers) may receive an error code 3005.

Cookies are used by most secure sites and shopping cart systems to keep track of order data. Busy websites like ours can have a large number of customers ordering at any one time. In order to keep the contents of your shopping cart unique to you, a cookie is created which distinguishes you from the other customers who may be on the website at the same time. If cookies are turned off in your browser you cannot place an order.

PayPal in particular may indicate an error such as: "Unexpected error: 3005. We are experiencing temporary difficulties. Please try again later."

In this case turn your cookies on, refresh the page or close the window, bring it up again, and make your purchases. After your purchases you may turn your cookies back off if you wish.

Here's how to enable cookies:

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If your Internet Explorer browser version is above 5.0, you will need to enable session cookies.
1. From the Tools menu in IE 5 or 5.5, click Internet Options.
2. The Internet Options dialog box will open.
3. Click the "Security" tab.
4. Click the Internet icon. (If you are on a local area network, you must also repeat this
....procedure with the Local internet icon selected.)
5. Click Custom Level. The Security Settings dialog box opens.
6. From the Settings list, scroll down to Cookies.
7. Under the Allow cookies that are stored on your system option, click Enable and then click
....
"OK".
8. Under the Allow per session cookies (not stored) option, click Enable and then click "OK"
9. Click "OK" to close the Internet Options dialog box.

Also make sure that your PRIVACY settings are not set too high (as this can block the shopping cart from tracking your purchases too). Privacy settings can be found in Internet Explorer under <Tools/Internet Options/Privacy> and should be set to "medium"

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To accept cookies using Netscape in Windows:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get sent
.... back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent
.... versions of our web pages.
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To accept cookies using Netscape on a Macintosh:
1. Click on "Edit" from the top bar.
2. Select "Preferences".
3. Select "Advanced".
4. Where it says Cookies, select either Accept all cookies or Accept only cookies that get
.... sent back to the originating server radio button.
5. Click "OK".
6. Go back to the Web and click the Reload button. You should receive the most recent
.... versions of our web pages.
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AOL browsers
AOL browsers behave differently to all others and it is preferable that you do not use the AOL
browser. Use Internet Explorer or Netscape Navigator to make purchases unless you are
familiar with the way AOL handles cookies and security settings (even different versions of
AOL have been known to behave differently). To do this, begin your internet/dial-up connection
as normal via AOL, but when connected, minimize the AOL browser and use Internet Explorer
instead (the big blue "e" icon).
------------------------------------------------------------------------------------------------

You should now be able to view our website as intended and make purchases without any problems.

Related Links:


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