1 The older audio clips on our
website are in mp3 format and the newer additions are in Flash
Format. To download or play audio clips, LEFT-click the little
music note icon next to each song title in the catalogue. If
the audio clip is in mp3 format, it will download to your computer
and play in your default mp3 player. If the audio clip is Flash
format, a pop-up box will appear and the clip will play
2 If left-clicking
does not prompt your browser to play/download, try RIGHT-clicking
and select "save target as..." Choose a folder on
your hard-disk (eg My Documents) and save to this folder. When
the download has completed, your downloaded clip can be accessed
in this folder.
There are a number of known issues
with browser downloading and mp3 playing software and conflicts
are becoming more commonplace. Although we cannot provide technical
support regarding problems you may have with your computers
configuration and downloading capabilities (you should contact
your computer vendor for this) we always try to help wherever
possible and the following are the most frequently asked questions:
Q. I can't download clips on to
A. Most probably
you are behind a firewall - either you have a personal firewall
installed, or a company firewall installed (if you are accessing
from work), or the in-built Windows firewall has it's settings
too high. Either disable your firewall until you have downloaded
the clips (you can re-enable it again afterwards) or, if accessing
from a works computer, ask the administrator to change your
privacy settings to allow mp3 downloads.
Q. The clips won't download / the
clips download but I can't find them.
A. Both these problems
can be caused by LEFT-clicking the links. Often, LEFT-clicking
will only download to a temporary folder which you may have
difficulty finding on your hard disk. Sometimes LEFT-clicking
will not prompt your
browser to download at all. To solve this problem, RIGHT-click
and select "Save Target As..." (see top of page).
Better still, use a dedicated download manager to download the
files for you (see end paragraph)
Q. The clips download, but I can't
A. There are now
hundreds (thousands?) of mp3 playing software programs around
and each one varies in the way they handle/play/manage your
mp3 files. Most users usually have more than one player on their
computer (eg Real Player, WinAmp, Windows Media Player, MusicMatch
jukebox etc). Conflicts between players on the same system have
been known to arise and some programs tend to be a little "aggressive"
- usually the installation of one player will take over from
the previous player and "monopolize" your system as
the default player. Your mp3's will then start to behave differently.
One solution is to un-install player software that you do not
use in order to minimise the risk of conflicts on your system.
Q. When I download clips I find
that my browser has changed the file extension.
A.On some Windows
computers, Internet Explorer 6 may change the mp3 file extension
to mpga. This happens only on some configurations (usually if
you have Real Player installed - you probably have Real Player
configured to play mpga files as well as mp3. Although the mpga
file extension can usually be simply renamed to mp3 by right-clicking
the file and selecting "rename", this cannot be guaranteed
to work and may damage the file. It is much safer to reconfigure
options. To do this, go to any folder (eg My Documents) and
Tools / Folder Options
/ File Types / Advanced
open after download"
You should now be
able to download media files without any problems.
Q. I use AOL. Could that be the
A. Yes, most probably!
AOL users should not use the built-in browser that comes with
AOL to order Trax as it uses a proprietary protocol that does
not play well with other software. There are many issues with
AOL's built-in browser, especially when using Microsoft products.
AOL users should start the AOL connection, and then minimize
the windows and open Microsoft Internet Explorer, Netscape,
or Mozilla. To do this:
1. Connect to the Internet just as you would normally through
your AOL browser.
2. Once you're connected minimize your AOL browser window
3. Open Microsoft Internet Explorer (the big blue "E"
icon usually found on your desk top), or click
on your computer Start> Programs> Internet Explorer
4. In the Explorer
browser, type the link in to the address bar (or copy the shortcut
and paste it into
the address bar).
Dedicated download managers
Browsers (eg Internet Explorer, Netscape Navigator) are not
always the best programs for managing downloads. Although they
are excellent for downloading web pages, they often struggle With
larger file sizes such as mp3. A dedicated download manager is
therefore recommended which will handle these downloads much more
efficiently. One of the most popular download managers that our
customers use is GoZilla. You can download it for free at:
GoZilla is a download
accelerator and download management system. It has very comprehensive
error recovery and download auto-resume capabilities - extremely
useful in the event that you should unexpectedly lose your connection
mid-way through a download. It will even resume downloads from
the point where you left off hours before. The newest version
(Version 4.1) adds support for Windows XP, Internet Explorer
6, and Netscape 6. It will work hand in hand with your browser
and once installed, you can download your Trax by right-clicking
on them and selecting "Download with GoZilla" This
will prompt GoZilla to take over the download process.
Purchased Trax - Troubleshooter
for AOL users