Why you're having email problems
The volume of Spam/Junk Mail/Bulk Mail nowadays has caused ALL email providers to now "filter" your emails on their mail server before they deliver them to you.

Unfortunately these filters tend to be very aggressive and are far from fool-proof. It's very common for email filters to mistake legitimate email for junk, so emails you wanted to receive don't get delivered to you.

How your email providers filtering system works
When someone sends you an email, first it arrives at your email providers mail server (eg yahoo.com, hotmail.com, gmail.com, msn.com, yourowndomainname.com etc) where their system filters it by scanning it and checking it for spam.

If the email looks legitimate, they then deliver it to your inbox.

But, if their filter suspects that the email might be junk, it places it in a seperate "junk" folder where you can go in later and review it to decide for yourself if you want to receive it or not.

This practice is not entirely unusual - in fact, it's just the same as if a friend sent you a letter in the post. The postman wouldn't collect the letter from your friend, drive all the way to your house, and pop it through your letterbox. On the contrary, the letter would go to a local sorting office first. The sorting office would look at it and decide where the letter is to go, then they would pass it to your local postman to deliver to you.

Email works the same way.

• The sender sends an email to you.

• It then arrives at your email providers web server to be processed.

• After they've checked it for spam and viruses etc (ie filtered it), if it looks like a legitimate email they deliver it to your inbox. If it looks like junk, they place it in a special "junk" folder. You can review the junk folder at any time just to check that they haven't mistaken any legitimate emails for junk.

Generally, this system works fairly well, but we do know for a fact that some email providers actually delete emails that they suspect are junk and do not allow you the opportunity to review them and decide for yourself if you want to receive them.

So without getting in to a controversial debate about whether your email provider is entitled, legally or otherwise, to interfere with your emails without your knowledge, at this particular moment in time it makes more sense to just help you get around those aggressive email filters that they are running on your email account which are blocking you from receiving your download link email from us.

The download link email that we send you
As I'm sure you can imagine, we don't employ a little man to sit in front of a computer 24 hours a day waiting for a backing track order to come in so he can send out an email with download links! On the contrary, the email we send you containing the download links for your purchases is sent automatically from our server - that's how we can offer "instant backing track downloads", even if it's 2 a.m.

Unfortunately some of the more aggressive email spam filters (especially Yahoo, Hotmail, MSN, to name but a few) mistake the email that gets sent from our server for junk.

We know why this happens.

You see, the filters at your email providers mail server detects that our email was not sent by a "human" - it detects that it was sent by a "machine" (our server). And, because most spam emails are sent by machines, your email providers filter wrongly assumes that the download email is junk!

So, this is why some emails from us can get through to you without any problem, yet others (especially those with download links) get caught up in your email providers filters.

To complicate things even more, many customers have their webmail connected to their Outlook Express program so the spam filter that caught their email isn't even on their computer - it's sitting on their email providers server and they can only see it by logging in to their webmail at their email providers website.

And it get's worse!

Some customers also have a spam filter running on the email program on their computer (eg Outlook Express), so their emails are being filtered twice. So there's two spam folders they need to look in to find the email with the download links and it could be in any one of them (see picture below)!


So, now that you know why your download link email isn't in your inbox, let's try and sort out your emails filtering systems so that you can receive our download link email.

Below, I've listed instructions on how to whitelist (allow emails) for the most popular types of email programs. For email programs that run on your PC as well (ie Outlook Express or Microsoft Outlook), please see your programs help files for adding us to your address book.

Whitelist Instructions (alphabetically by ISP)

AOL:
Go to keyword: Mail Controls. Select the screen name we're sending your MP3 Backing Trax emails to. Click Customize Mail Controls For This Screen Name.

Version 9.0:
Open your latest MP3 Backing Trax e-mail. Click the Add Address button (on the right) to add to your "People I Know" list. Alternatively, you can just send an e-mail to: email@mp3backingtrax.co.uk, and that will add us to your "People I Know" list automatically.

To do this:
Open your latest MP3 Backing Trax e-mail. Click the Reply button (it's in the top right corner). A new email window opens with the wrong address in the "Send To" box. Replace the address in the Send To box with: email@mp3backingtrax.co.uk

Click Send Now (in the top right corner). Even if the e-mail you send doesn't get through to us, the act of sending it does the job of putting us into your "People I Know" list.

Repeat the above steps now to whitelist email@mp3backingtrax.com

BTInternet
BT Internet is now operated by Yahoo Mail

CleanMyMailbox:
If MP3 Backing Trax is filtered, from the spambox, click on the white "W" icon on the left column of the mailing. When the pop-up window comes up, simply click the Add to Whitelist button.

Alternative whitelisting methods:
Click on the White List button. Add: email@mp3backingtrax.co.uk to the bottom of your existing list. Click the Submit List button.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Cloudmark SpamNet:
Select Cloudmark | Options... from the Cloudmark SpamNet toolbar in Outlook. Click Advanced. Go to the Whitelist tab. Click the Add button. Type:email@mp3backingtrax.co.uk
Click OK.
Click OK.
Click Yes.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Gmail
New Customers
You will need to add our From address, email@mp3backingtrax.co.uk, to your Gmail Contacts List. Click Contacts along the left side of any Gmail page. Click Add Contact. Copy and paste our From address, email@mp3backingtrax.co.uk into the primary email address dialog box. Click Save.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Existing Customers
If you are already a Customer but our e-mails are not getting through, make sure that the e-mail has not been mistakenly marked as Spam. Click Spam along the left side of any Gmail page. Check mark the box next to our e-mail. Click Not Spam button along the top.

Hotmail:
Click the Options link, on the main menu tabs, then Safe List. Type: email@mp3backingtrax.co.uk in your Safe List. If you see a message that should not be in your Junk Mail folder, click 'This is not Junk Mail' to avoid having e-mail from the same source sent to the Junk Mail folder in the future.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Mailblocks:
Click the Addresses tab.
Click New.
Type:email@mp3backingtrax.co.uk
Make sure 'Accept Mail From This Address' is selected under Receiving Options.

Uncheck 'Display in People Picker' under Other options.
Click Submit.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

MailShield:
Click Friends from the toolbar.
Click Add.
Type:email@mp3backingtrax.co.uk
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

MailWasher:
Click Tools, then Blacklist & Friends.
Click Add... on the right, the Friends list side.
Make sure Plain email address is selected. Type: email@mp3backingtrax.co.uk
Click OK.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

McAfee Spamkiller:
Click Friends from the sidebar.
Click Add.
Type: email@mp3backingtrax.co.uk
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Mozilla Thunderbird
New Customers
You will need to add our From address, email@mp3backingtrax.co.uk to your Thunderbird Address Book and configure your Junk Mail Controls to white list your address book.

Add our From address into your Personal Address Book. Click the Address Book button. Make sure the Personal Address Book is highlighted. Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address & Other. Under the Contact tab, copy and paste our “From” address, email@mp3backingtrax.co.uk into the Email dialog box.

Click OK.

White list your Personal Address Book. From the main drop down menu, select "Tools -< Junk Mail Controls..." This will launch the Junk Mail Controls window that has two tabs: Settings and Adaptive Filter Under the Settings tab, update the "White Lists" module by selecting Personal Address Book from the pull down menu and then check mark the box next to "Do not mark messages as junk mail". Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Existing Customers
Initially, the automatic junk mail detection for incoming messages might not be very accurate and you should check your Junk folder to see our e-mail have been mistakenly detected as junk. To prevent this from happening in the future, you need to mark our e-mail as not junk. Do this by right-clicking on our e-mail and choose "Mark -< As Not Junk".

Netscape Mail
Netscape Mail Web-Based Email has no filters and spam protection. Therefore, you can enjoy our e-mail's without doing anything further, because it will not be mistakenly filtered.

Oddpost:
Check your 'Probably Spam' folder.

If you see that email@mp3backingtrax.co.uk or email@mp3backingtrax.com was incorrectly filtered out, select it, and click the 'Move to Inbox and Mark as Not Spam' button.

Outlook 2003
New Customers
You will need to add our From address, email@mp3backingtrax.co.uk, to your Safe Senders list.

On the Tools menu, click Options.
On the Preferences tab, click Junk E-mail.
On the Safe Senders tab, click Add.
In the Add address, copy and paste in our From address, email@mp3backingtrax.co.uk.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Existing Customers
If the Junk E-Mail Filter accidentally catches our e-mail, you can simply add our From address, email@mp3backingtrax.co.uk or email@mp3backingtrax.com, to the Safe Senders list, and no future e-mail from us will be inspected by the filter.

The instructions are outlined above in our New Customers info above.

SpamAssassin:
Add the following entry to your user_prefs file, which is found in the .spamassassin subdirectory on your web/mail server:
whitelist_from email@mp3backingtrax.co.uk

Save the user_prefs file or move the updated copy to your .spamassassin subdirectory. If you have no user_prefs file in this subdirectory, create one:

http://spamassassin.taint.org/doc/Mail_SpamAssassin_Conf.html http://www.cleanmymailbox.com/sa

Repeat the above steps now to whitelist email@mp3backingtrax.com

SpamButcher:
Click the Configure button. Go to the Known Senders tab. Click Add under 'Known Good Senders and Recipients'. Type: email@mp3backingtrax.co.uk
Click OK.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Spameater Pro:
Click Filters from the sidebar. Click the Approved Senders tab. Click Add Filter. Type: email@mp3backingtrax.co.uk under Address.
Choose 'Full Email Address' under Address Type.
Select Email Domain.
Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Spam Inspector:
Select Spam Inspector, then 'Manage Friends List' from either the Spam Inspector toolbar or from the Outlook menu. Make sure Email is selected under 'Add a New Friend'. Type: email@mp3backingtrax.co.uk
Click the >> button.
Click Close.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Spam Interceptor:
Follow the Trusted link under > Authentication Lists. Enter the email address: email@mp3backingtrax.co.uk Click Add.

Repeat the above steps now to whitelist email@mp3backingtrax.com

SpamPal:
Click on the SpamPal system tray icon with the right mouse button. Click 'Add to Whitelist' from the menu. Type: email@mp3backingtrax.co.uk Click Add.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Spam Sleuth:
Select File, then Configure.
Go to the Friends category. Make sure Active is checked.
Type: email@mp3backingtrax.co.uk on a line by itself in the entry field. Click OK.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Yahoo! Mail (also BTInternet)
Yahoo mail filters work on the Yahoo server so your emails are filtered by Yahoo BEFORE they arrive at your computers email program. So, if you've looked inside the spam folder on your computer and the email is not there, it is most probably sitting in your other spam folder on the Yahoo server:

Open your Yahoo mailbox (http://www.mail.yahoo.com) or BTYahoo mailbox (http://www.bt.yahoo.com).

Click Mail Options.
Click Filters.
Click Add Filter.

In the top row, labeled 'From header:' make sure Contains is selected in the pull-down menu. Click in the text box next to that pull-down menu, then enter the address: email@mp3backingtrax.co.uk

At the bottom, where it says "Move the Message To:" select Inbox from the pull-down menu. Click the Add Filter button again.

If MP3 Backing Trax has been filtered to your "bulk" folder, simply open the message and click on the "This is not Spam" link next to the "From" field.

Repeat the above steps now to whitelist email@mp3backingtrax.com

Other providers:
If MP3 Backing Trax is being filtered, try adding email@mp3backingtrax.co.uk to and email@mp3backingtrax.com to your Address Book or Contact list.

If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.

If subsequent messages continues to be filtered, call or e-mail your ISP's technical support and ask how you can be sure to receive all e-mails from email@mp3backingtrax.co.uk and email@mp3backingtrax.com.

If you use a Web mail system or email application not listed above, the instructions for whitelisting our address will depend on the specific email program you are using.

If you access the help files, instruction manual or customer support, there should be instructions on how to do this.

In most cases, just by adding our From address, email@mp3backingtrax.com or email@mp3backingtrax.co.uk, to your address book, safe list, white list or contact list will be sufficient.

Our e-mail's should arrive in your inbox now without any problems. If our e-mail's are not getting to your inbox, then we suggest checking your spam folder, bulk folder or junk folder. If you find our e-mail's, then you will need to find a way to inform your mail application that it is not spam.

Most likely the course of action is to select one of our e-mail's and click on the Not Spam or Not Junk button, if available.

For more information about your mail application, please visit the help section that is associated with your mail application.

In a worst case scenario where you cannot get your email to accept our mails and the download links are not getting through to you, no matter how you try to configure your email account spam settings, you will need to supply us with another email address where we can send the download links email to - one that doesn't filter your email.

Related info:

• Downloading Purchased Trax - Troubleshooter

• Downloading Samples - Troubleshooter

• Shopping Cart problems

• PayPal ordering problems

• Help for AOL users

• zip files

• FAQ

Email support:
Help Desk